The participant from US was dealing with complications withdrawing his winnings due to ongoing verification. The participant was questioned to provide ID verification by uploading it into the casino via the provided backlink. The player did not have any solution to take a photograph on the doc as well as a scanned graphic could not be applied.
The player's withdrawal was delayed for unidentified purpose. Our initial attempts to Speak to the casino were not successfull but afterwards the casino agent received in touch with us and started to analyze the situation.
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After per month the issue was last but not least solved along with the participant received their winnings. The complaint is closed as settled.
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